Practical info

  • Practical info

    • We would like to provide you with important information to make your upcoming visit as pleasant as possible. Please read the information on this page carefully. Do you still have questions? Please contact us using one of the options on the Contact page.

    For information about the organization, such as history and background, please visit our About page.

    • Starting times

      Visit the program page on our website to find out when the show and any opening acts begin, as well as when the doors open.

      Please note: the start time may be different from what’s written on your ticket. The most up-to-date times are on our program page, but the artist may still choose to change things even if everything is planned.

    • Accessibility

      Seating is not available in our concert halls. Both halls are accessible for wheelchair users but there is no room for placements. So if you arrive as a wheelchair user and there is already (a lot of) other audience members present, there is no possibility to reach certain places with the wheelchair (think in front of/near the stage). There are wheelchair accessible toilets. However, again, these are difficult to reach from a full auditorium when it is crowded. In addition, we would like to stress that the lift will become inoperative in case of fire evacuation, making it more difficult to evacuate wheelchair users from the balcony.

      Wheelchair ramp

      From the parking Sphinx site, walk north on Boschstraat. At the intersection with the traffic lights, turn right (immediately after the bicycle parking). Then immediately turn right again (immediately after the white building), towards the back of the building (navigate to Richie Backfireplein 10, via Fransensingel). Here you’ll find the entrance to the Muziekgieterij. It is accessible via the wheelchair ramp. If you have any questions, contact us.

      • Where can I park?

        Around and near the Sphinx Quarter are several parking spaces, the closest being parking Sphinxterrein. Further on, there is also the possibility to park under Mosae Forum shopping center or at the Bassin.

        Below are the addresses for navigating:
        Parking Frontenpark
        Parking Sphinxterrein
        Parking Mosae Forum
        Parking Bassin

        You can find all information around the accessibility of Muziekgieterij on the Plan your visit page.

      • Are there seats during a concert?

        No, unless explicitly indicated by the particular event on our website, there are no seats at a concert. However, if you have difficulty walking or are unable to stand for long periods of time for any other reason, please contact us until no later than three days before the event and we will see what we can do for you. By the way, walkers, mobility scooters or self-brought stools are not allowed in the hall. Walking crutches are allowed. By the way, walkers, mobility scooters or self-brought sit-up crutches are not allowed in the hall. Walking crutches are otherwise permitted.

      • Is the venue accessible for people with disabilities and wheelchair users?

        There is no seating available in our concert rooms. Both rooms are accessible for wheelchair users but placements cannot be taken into account. So if you arrive as a wheelchair user and there are already (many) other visitors present, there is no possibility to reach certain places with the wheelchair (think in front of/near the stage). In addition, we would like to stress that the lift will become inoperative in case of fire evacuation, making it more difficult to evacuate wheelchair users from the balcony.

        Wheelchair toilets are available. Again, however, these are difficult to reach from a crowded room when it is packed. Mobility scooters are not allowed in the halls due to their motorised nature. In case of evacuation, it is not possible to evacuate mobility scooters quickly.

      • Is hearing protection available at the venue?

        We sell Alpine hearing protection for €5.50 per set, available in our foyer.

      ALL FAQ'S CAN BE FOUND HERE

    • Plan your trip

      Muziekgieterij is located at Boschstraat 5, 6211 AS in Maastricht. The entrance is at the back of the building, the address is Richie Backfireplein 10, 6211 AE Maastricht. Also looking for a place to spend the night?

    • I will come by car

      Use this smart map to plan your trip before you go to Maastricht. You can also see here where Maastricht’s zero emission zone starts, which is convenient.

      Parking

      Customers of Muziekgieterij can get a discount on parking at Q-Park Bassin and Q-Park Frontenpark. You can avoid having to go to the pay machines afterward if you reserve your parking spot ahead of time. This way, you can easily drive in and out based on your license plate. Therefore, you can enjoy the concert even more and save time. This is where you can reserve a parking spot.

      There are several car parks around and near the Sphinx Quarter, the closest being parking Sphinxterrein. There are also parking lots under the Mosae Forum shopping center and at the Bassin further down the road.

      Below are the addresses for navigating there:
      Parking Frontenpark
      Parking Sphinxterrein
      Parking Mosae Forum
      Parking Bassin

    • I travel by bike

      There is a bike shed next to Muziekgieterij so that people who come by bike can also park their bikes there. That way, you park for free and also contribute to the environment.

    • I travel by public transport

      Muziekgieterij is also accessible by public transport. The closest bus stop is on Boschstraat, at Bus Stop Boschstraat/Maagdendries. From here, you can walk into Muziekgieterij within 5 minutes.

    • Lockers

      We have lockers where you can keep your things safe. Reserve a locker via this page.

      As there is no room for big bags and other luggage, please come to Muziekgieterij with as little as possible. Regulations for safety say that bags bigger than A4 size cannot enter the venue. Do you need your bag for (e.g.) medical reasons? No problem. Talk to one of our colleagues so that we are informed.

      The dimensions of the lockers are:

      • M = 224 x 300 x 400 (h x w x d) in mm
      • L = 450 x 300 x 400 (h x w x d) in mm ( this fits a vinyl record, tip!)

      Book a locker

      There are two ways to reserve a locker:

      1. Use this page to reserve your locker before you come.

        Open locker
        After the payment is made, Keynius will send you an email at the address you gave them. There are two big buttons in the email: “Open locker” and “Open and release locker.” These will let you use your locker while you’re at Muziekgieterij.

      2. Scan the QR code when you get to Muziekgieterij to reserve your locker.
        Use your smartphone to scan the QR code in the queue and open the reservation page. You will get an email with a code that you can use to get into your locker, so make sure the address you enter is correct. Make sure all of your information is correct, then go ahead and pay. After this, you’ll have rented the locker and be able to use it.

        Open and release locker
        Have you done using your locker? Then choose ‘Open and release locker’ in your e-mail. After that, your locker will open and be ready for the next person to use. Thereafter, you can not use the locker anymore.

      Muziekgieterij is not liable for theft and/or loss of clothing etc.

    • Foyer

      Want to grab a bite to eat or a drink before the show? You can always visit our foyer.

      Maastricht’s coziest meeting place is behind the gates of Muziekgieterij. Walking down the corridor in the former Timmerfabriek, in the middle of the Sphinx Quarter, the reception hall of the pop venue is the first thing you see behind the metal doors. Behind it resides a foyer with contemporary and quirky decor, complemented by an equally quirky menu.

      Menu

      We love to vary, so the current range of food offerings and beer specials changes constantly.

      Opening hours foyer

      The foyer is open from 17:00 to 00:00 on the days a concert or event takes place. Therefore, keep as a rule of thumb: if an event is in our calendar, you can come to the foyer for a bite to eat or a drink. On days when we only offer a nighttime event, the foyer won’t be open. Want to be sure of your spot? Reservations can be made at this e-mail address.

    • Beer

      As the organization’s quirky and do-it-yourself nature would have it, Muziekgieterij is all about the experience. A home-brewed beer is a must in a place like ours, where friendliness and a wide range of beers are very important. Because of this, we teamed up with Zuyd Craft, a local brewery that has already worked with some great chefs.

      Encore

      That collaboration led to “Encore”, Muziekgieterij’s first beer. Entirely according to the rules of culinary Maastricht. This is a golden-blonde tripel that isn’t too heavy. It has fruity citrus notes and a beautiful label that fits the mood of the venue perfectly. Beginning March 21, 2025, you can try it with us.

      Assortment

      People who want to try even more of what we have to offer can come into our foyer. We have a selection from Haacht Brewery that includes Super8 and a lot of unique beers from around the world that many Untappd fans would love to add to their list.

    • Ticket support

      Nothing is more annoying than losing your tickets, we understand that all too well. That’s why we have answered all the most frequently asked questions for you in the FAQ. Is your question not listed? Please contact Stager.

    • Delayed tickets

      Since early 2024, we have been working with “Delayed Download Tickets” to combat black marketeering. This is because we noticed that at many shows traders were buying up tickets in bulk and then reselling them at extortionate prices. This is not fair to other visitors who would have liked to get a ticket.

      With the “Delayed Download Ticket function”, tickets are released later and can only be resold via TicketSwap with a limited percentage on top of the original price. This discourages resales for extremely high amounts, allowing more genuine attendees to purchase tickets immediately. The combination of TicketSwap and Secureswap makes reselling tickets safe and guaranteed.

      Fair opportunities

      We understand that this may be perceived as uncomfortable or annoying for some visitors. Nevertheless, we believe that this measure is necessary to combat black-marketeering and thus provide a fair opportunity for all who wish to purchase tickets. For that reason, you will receive your tickets 48 hours before the start of the event.

      More information on how to sell a ticket can be found on the Stager site. Still can’t figure it out? Then feel free to contact us via the chat at the bottom right of the page.

      Opinion

      We do not recommend purchasing tickets through the channels listed below:

      • goticketshop.nl
      • topticketshop.nl
      • onlineticketshop.nl
      • www.ticketplace.nl
      • www.tixtrader.nl
      • ticketsnederland.nl
      • ticketunlimited.nl
      • 4alltickets.nl
      • kaartverkoop.nl
      • gigsberg.nl
      • ticketstarter.nl
      • viagogo.com
      • stubhub.nl

      For more information, see: Know Where You Buy.

    • FAQ

      Accessibility

      • Where can I park?

        Around and near the Sphinx Quarter are several parking spaces, the closest being parking Sphinxterrein. Further on, there is also the possibility to park under Mosae Forum shopping center or at the Bassin.

        Below are the addresses for navigating:
        Parking Frontenpark
        Parking Sphinxterrein
        Parking Mosae Forum
        Parking Bassin

        You can find all information around the accessibility of Muziekgieterij on the Plan your visit page.

      • Are there seats during a concert?

        No, unless explicitly indicated by the particular event on our website, there are no seats at a concert. However, if you have difficulty walking or are unable to stand for long periods of time for any other reason, please contact us until no later than three days before the event and we will see what we can do for you. By the way, walkers, mobility scooters or self-brought stools are not allowed in the hall. Walking crutches are allowed. By the way, walkers, mobility scooters or self-brought sit-up crutches are not allowed in the hall. Walking crutches are otherwise permitted.

      • Is the venue accessible for people with disabilities and wheelchair users?

        There is no seating available in our concert rooms. Both rooms are accessible for wheelchair users but placements cannot be taken into account. So if you arrive as a wheelchair user and there are already (many) other visitors present, there is no possibility to reach certain places with the wheelchair (think in front of/near the stage). In addition, we would like to stress that the lift will become inoperative in case of fire evacuation, making it more difficult to evacuate wheelchair users from the balcony.

        Wheelchair toilets are available. Again, however, these are difficult to reach from a crowded room when it is packed. Mobility scooters are not allowed in the halls due to their motorised nature. In case of evacuation, it is not possible to evacuate mobility scooters quickly.

      • Is hearing protection available at the venue?

        We sell Alpine hearing protection for €5.50 per set, available in our foyer.

      General

      • When do events start?

        Current times are always listed with the event on this website.

      • Can I bring my camera?

        You may bring a simple digital camera, such as your smartphone, but no flash is allowed. Photography with professional equipment is allowed only with the artist's permission, in which case you will receive a press accreditation from us.

      • Can I get my ticket scanned from my phone?

        Yes, gladly even. That will save paper in return. To do this, set the brightness of your display to maximum brightness and zoom in on the barcode. This will ensure a faster flow at the door.

      • Can I pay contactless at Muziekgieterij?

        Muziekgieterij is completely cashless, which means we no longer accept cash at the entrance and at the bar/coin vending machine. At the bar, you will now pay contactless with your debit card or your smartphone (Apple Pay, Google Pay or similar). This also means that you can no longer buy tokens.

      • I lost something, did you guys maybe find it?

        For information on lost items, visit the Lost and Found page.

      • Is hearing protection available at the venue?

        We sell Alpine hearing protection for €5.50 per set, available in our foyer.

      • Where am I allowed to smoke?

        Muziekgieterij is a smoke-free venue.

      • What is the minimum age limit?

        Concerts are accessible from 14 years of age, unless otherwise indicated. If you are younger, adult supervision is mandatory. For entry to dance events, the minimum age is 18 years, unless the organisers have indicated a different age.

        All visitors must be able to present valid identification when requested.

      • Do you have lockers?

        Yes, we have lockers. You can reserve a locker in two ways:

        1. Reserve your locker through this site prior to your visit.

        Open locker
        After payment, you will receive an e-mail from Keynius at the specified e-mail address. The e-mail contains two large buttons, 'Open locker' and 'Open and release locker'. These allow you to control your locker during your visit to Muziekgieterij.

        2. Reserve your locker upon entering Muziekgieterij, by scanning the QR code.
        Use your smartphone to scan the QR code in the queue and open the reservation page. Make sure the e-mail address you enter is correct, as you will receive an e-mail which you can then use to access your locker. Check your completed details and proceed to payment. After this, you have successfully rented your locker and can start using it.

        Open and release locker
        Have you finished using your locker? Then choose 'Open and release locker'. Your locker will then open and be ready for the next user. After this, you can no longer use the locker.

        Come lightly packed to Muziekgieterij, as there is no room for large bags and other luggage. Bags larger than A4 size are not allowed into the venue due to safety regulations. Do you need your bag for (e.g.) medical reasons? No problem. Talk to one of our colleagues so that we are informed.

        Muziekgieterij is not liable for theft and/or loss of clothing etc.

      • Where do I find the house rules?

        You can find our house rules in the general terms and conditions, under article 5.

      • Is your question not listed?

        Feel free to email us at any of the addresses below:

      Reachability

      Tickets

      • I have lost my tickets! What to do now?

        Tickets purchased through Stager that have not been received in your inbox can be retrieved on this page.

      • When does the presale start?

        DThe presale date and time are listed on the relevant event page on our website, you can also sign up for an email notification at the time the presale starts. This time is determined in consultation with the artist's representative. Often the presale starts on Friday at 10:00 am, but always double check to make sure you get there on time.

      • How can a show sell out so quickly?

        Sometimes more people want to attend a programme than the number of tickets available. The demand for tickets then exceeds the capacity of the venue, and you will notice this in the queue in our ticketshop. By the way, we have no influence on this; the places in the queue are allocated automatically. We recommend to not refresh the page, otherwise you might lose your spot in the queue.

      • Do you also accept gift vouchers?

        Unfortunately, our ticketing system does not support gift vouchers. This also applies to VVV vouchers and Podiumcadeau vouchers.

      • The show has been cancelled, now what?

        All ticket buyers of a cancelled show have received an e-mail about this with more information about this show and their ticket(s). As a ticket holder, did you not receive any information? If so, please contact us.

      • I have not received my tickets! What should I do?

        Since the beginning of 2024 we have been utilising "sealed tickets," this is to combat black market trading. We noticed that at many shows dealers were buying up tickets and selling them at exorbitant prices. This is obviously not fair to other visitors, who would also have liked to buy a ticket. The sealed ticket feature means that these tickets are only released at a later date and in the meantime can only be sold via Ticketswap with a minimum percentage added to the price. This works discouragingly we can see, allowing more real visitors to buy tickets right away.

        You will receive your tickets 48 hours prior to the start of the event.

      • Can I be put on a standby list if a concert is sold out?

        If a concert is sold out, we do not register cancellations. Therefore, placing on a waiting list is unfortunately not possible. For this as well, we advise you to keep an eye on Ticketswap.

      • Is it possible to return or exchange tickets already purchased?

        Unfortunately, it is not possible to return or exchange already purchased tickets (see ticket conditions). This is also clearly stated on our website and the Stager website. To prevent fraud with QR codes and for administrative reasons, we cannot make any exceptions to this. For further questions about this, please contact Stager.

        Tip: offer your tickets through Ticketswap and then through Muziekgieterij's respective event page on Facebook.

      • What happens to my tickets if an event is rescheduled?

        Tickets will remain valid for the new date, this will also be communicated in an email to all ticket holders. Should you be unable to attend on the new date, we ask you to consider offering these tickets via Ticketswap. From an administrative point of view, this results in far fewer actions in this situation and considerably eases the pressure on us as an organisation. In addition, this is a much faster way for you as a ticket holder to get your ticket money back.

        Have you, as a ticket holder, not received any information? If so, please contact us.

      • Where can I purchase tickets?

        You can buy the tickets online through our website, you can find them in our agenda.

    • Contact

      Address details

      Office: Boschstraat 5, 6211 AS Maastricht
      Visitors’ entrance: Richie Backfireplein 10, 6211 AE Maastricht
      Tel: +31 (0)43 343 3337

      On the plan your visit page, you can find all the information on how to visit Muziekgieterij.

      Opening hours

      Our office is open from 9:00 to 17:00, Monday through Friday. We’re available by phone, email, social media, and chat at these times. Respond times may be a little longer when the office is closed.

      Social media

      Like Muziekgieterij on Facebook
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      Press